MHF members follow a code of conduct so learners and employers can expect the same high quality of service, regardless of which provider they use. Equally we expect learners and employers to make a clear commitment to professionalism and responsible conduct.
What can employers expect from MHF members?
- clear information on all training options and funding available
- high quality training that conforms to national standards and is externally inspected
- professional, qualified tutors
- safe and secure training environments for employees
- tailored support to ensure employees complete their qualifications
- flexibility to plan training around workplace routines
- administrative support to complete required paperwork
We expect employers to provide:
- a healthy, safe and discrimination-free working environment that meets UK legislation
- opportunity for employees in training to undertake work tasks that enable them to put their learning into practice and achieve their qualifications
- encouragement and feedback on their employees’ progress
- a commitment to releasing apprentices for training and examinations
- access to apprentices by learning provider assessors for assessment, review and support
What can learners expect from MHF members?
- high quality training leading to recognised industry qualifications
- thorough initial assessments to identify what level learners should begin at
- professional information, advice and guidance
- tailored support that meets learners’ individual needs
- safe and secure training environments
- access to training equipment and materials
- support in dealing with workplace issues that impact on achievement of qualifications or on the learner’s health, safety and general well-being
We expect learners to:
- show commitment to achieving their qualifications
- show respect for tutors, employers and other learners
- respect equipment or facilities provided
- be punctual and have good attendance
- demonstrate professionalism in the workplace and during training sessions